FAQ
WHO MANAGES INFISSI MONTANINO?
The website infissimontanino.com is managed by INFISSI MONTANINO & C. DI MONTANINO ANTONIO SAS, located at VIALE DEI LIGUSTRI 51, 80013 CASALNUOVO DI NAPOLI (NA), ITALY.
VAT Number: IT04835200652
REA: 852369
WHERE DO YOU DELIVER?
We only deliver in Italy.
Currently, we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders of €300.00 or more, standard shipping is free.
For orders from €0.01 to €299.99, a fixed shipping cost of €25.00 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days after payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3-5 business days.
The total estimated time from payment confirmation to delivery is normally 4-8 business days.
WHICH COURIERS DO YOU USE?
Orders may be entrusted to DHL, FedEx, UPS, or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the website are in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.
CAN I CANCEL AN ORDER?
You can request order cancellation before shipping by promptly writing to info@infissimontanino.com.
We cannot guarantee cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of damaged, defective, incorrect, or non-conforming products.
For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Infissi Montanino
INFISSI MONTANINO & C. DI MONTANINO ANTONIO SAS
VIALE DEI LIGUSTRI 51
80013 CASALNUOVO DI NAPOLI (NA)
ITALY
Before shipping the return, we advise you to contact us at info@infissimontanino.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@infissimontanino.com, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable law.
HOW CAN I CONTACT YOU?
E-mail: info@infissimontanino.com
Phone: +39 366 368 3229
Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST